Frequently Asked Questions

FAQ

How does this product differ from buying a regular notebook?

This is a complete mobile business solution for the business professional who is not interested in managing their own notebook, backup, security, software licenses, technical needs, etc. It is like working in a big company and having an IT department do it all for you.

What are the three big reasons I should buy this notebook?

How am I supported?

Your NPC notebook purchase comes with unlimited 24/7 live technical support and help desk from NPC’s Canadian-based award winning customer care centre
Your notebook checks in with the support centre regularly to ensure the backup, security and web protection are all functioning properly.
NPC also remotely supports the computer through the Internet making complicated support tasks, if they arise, quick and easy to correct
NPC will handle all repairs to your notebook free of charge

How is my data protected any differently on an NPC notebook?

All of the information you create is automatically encrypted on your notebook and only your password or fingerprint can access it
If your notebook is ever lost or stolen, the notebook has data self-destruct features built into it that will destroy your data. NPC will then securely and safely restore your data to a new notebook within 48 hours from your private, secure backup stored in Iron Mountain

Where is my information stored?

Your information is stored in Iron Mountain in Canada, or in the U.S. if you are American. These are the most secure privately held data facilities in the world
Your information is stored encrypted, only your password or fingerprint can open it. No one at NPC or Iron Mountain can read your data

What else can this type of backup do for me?

If you delete or overwrite a file and then want it back, up to 10 versions of each of your files are still stored in the data centre for 90 days
If you are without your notebook and need your data, you can securely access all of your information from any web browser (MyRoam)
NPC can perform an Advanced Heal to possibly repair a damaged operating system or application

If I order today, when will I get my NPC notebook?

Who is the competition for NPC?

Many pieces of what is included in an NPC notebook are available by the world’s leading notebook and business-class technology vendors. No one, however, puts it all together and services you in a “notebooks-as-a-service” model like NPC, with one number to call.

How long am I signing up for?

Is there a contract I must sign?

What happens at the end of the lease?

You can buy out your notebook, operating system, and Microsoft Office Suite, or upgrade to the latest model of NPC and initiate a new lease!

Is the $129.95/$149.95 a month a business expense?

In many cases, yes, it can be expensed each month. Always check with your accountant to be certain of your specific tax circumstances

What is the NPC Warranty?

NPC has the industry’s leading notebook computer warranty. Your computer is warranted for 3 years from: Defects in manufacturing and original performance specifications Accidental Damage Optional Loss or Theft Protection. Read the full warranty details in our Terms & Conditions of Sale.

What if I am unhappy with my NPC notebook?

You have a complete satisfaction guarantee. We don’t think you will ever have to use it, but call the 800 line to discuss your situation with an NPC representative and if we can’t make you happy, you can send it back and we will stop your payments

Isn’t leasing more expensive than buying outright?

Almost never! The benefits of leasing office equipment (fixed assets) are well known to savvy business owners. Saving your cash to run your business is the best investment you can make